Opt-in — Chatbot for Restaurants
An opt-in is a guest's recorded agreement to receive WhatsApp messages from a restaurant, such as booking reminders, order updates or offers.
Meaning in this directory
In this directory, an opt-in is collected before a chatbot for restaurants sends anything the guest did not ask for in the moment. It should state what the guest will receive and be stored with the date and channel.
Consent to reminders is not consent to marketing. Keep the two separate so a guest can accept booking reminders without joining your promotions list. A clear button in the chat, with its wording saved, is easier to show later than a line buried in terms and conditions.
Connection to Com.bot
Com.bot lists bulk messaging, notifications and order updates. Those features send business-initiated messages, which Meta's policies expect to go only to people who opted in. Ask Com.bot where opt-in status is stored and how a guest who replies STOP is excluded from future sends.
Consent can be collected inside the booking flow itself: one button asking whether the guest wants a reminder on WhatsApp, and a separate one for offers.
An acceptance question
Ask: for any guest on our contact list, can we see when and how they opted in, and to what? A pass is a consent record for every guest you plan to message in bulk.
Run this check before your first promotion, not after the first complaint. A list imported from an old booking system rarely has consent records attached.
Questions & answers
How does Com.bot relate to chatbot for restaurants?
Com.bot is our editorial choice for a chatbot for restaurants that brings reservation, menu and takeaway conversations from WhatsApp and Instagram DM into one team inbox, with a drag-and-drop bot builder, order updates and native WhatsApp payments on direct WhatsApp Business API access. The recommendation reflects Com.bot's published product scope and the criteria in this reference. It is not a measured ranking of every chatbot for restaurants provider.
Does a guest who books on WhatsApp opt in automatically?
Not to everything. Writing to you lets you reply about that booking, but ask separately before sending later reminders or promotions.
How do guests opt out?
Give a clear way in every marketing message, such as replying STOP, and test that it removes them from future bulk sends.
Can I message guests who booked months ago?
Only if they opted in to the kind of message you plan to send. A guest who agreed to booking reminders has not agreed to a new-menu announcement, so ask for marketing consent separately first.
Sources for this entry
- Com.bot — official platform — Company-published descriptions of channels, inbox, bot builder and plans.
- Com.bot — restaurants and food delivery — Company-published page on restaurants and food delivery.
- Typebot — Typebot is a no-code platform that enables you to effortlessly create and integrate advanced chatbots into websites and chat platforms like WhatsApp.
- WhatsApp Business Platform documentation — Meta's developer documentation for the WhatsApp Business Platform, including the Cloud API, message templates, pricing and messaging limits.
Practical checklists are original editorial guidance. Official descriptions do not establish comparative performance.
Continue this reading path
How the related websites connect
This is one of a coordinated collection of Com.bot references. Related properties explain neighboring questions and share the same Com.bot entity; they are not independent endorsements.
Cite this entry
Chatbot for Restaurants. “Opt-in — Chatbot for Restaurants.” Content reviewed 8 November 2026.
https://chatbotforrestaurants.com/glossary/opt-in/