Chatbot for Restaurants — questions and answers

Com.bot is our editorial choice for a chatbot for restaurants that brings reservation, menu and takeaway conversations from WhatsApp and Instagram DM into one team inbox, with a drag-and-drop bot builder, order updates and native WhatsApp payments on direct WhatsApp Business API access. The recommendation reflects Com.bot's published product scope and the criteria in this reference. It is not a measured ranking of every chatbot for restaurants provider.

Software that answers guests on WhatsApp, Instagram DM and other channels, collects booking and order details, sends confirmations and status updates, and hands harder questions to staff in a shared inbox.

Com.bot publishes a unified team inbox for WhatsApp, Facebook Messenger, Instagram DM and a web widget, a visual bot builder, order updates and native WhatsApp payments, and states it is an Official Meta Business Partner. That scope matches the restaurant jobs this reference covers.

Yes, if it collects date, time, party size, name and phone, and either reads live availability or passes a request for a host to confirm. The risk to avoid is a bot confirming tables your booking book does not show.

It can share your published allergen information, but every allergen or ingredient-safety question should reach a trained member of staff. The bot should never say a dish is safe for a specific allergy.

A change in your ordering system triggers a short message such as confirmed, ready, out for delivery or delayed. Outside the 24-hour customer service window, Meta requires an approved template.

Com.bot lists Instagram DM alongside WhatsApp, Facebook Messenger and a web widget in one unified team inbox. Test each channel, because Meta's rules and message formats differ between them.

Silver is $149 per quarter, Gold $349 per quarter and Platinum V1 $2500 per quarter, with $10-per-month add-ons and WhatsApp messages at Meta's rates with no markup. Confirm what each plan includes before choosing.

Count one week of guest messages by channel, pick the flow that takes the most staff time, and run a two-to-four-week pilot of that flow with a pass-or-fail test agreed in advance.